Arsenal fans fume after club's ticketing system fails

Arsenal supporters FUME as club’s online ticketing systems crashes with thousands of supporters trying to land just 2,000 seats to their first game in nine months against Rapid Vienna next week

  • Arsenal will be allowed 2,000 fans on Thursday when they face Rapid Vienna
  • Fans woke up early on Saturday to claim tickets for the Europa League match
  • The tickets were being sold on a ‘first come, first served’ basis by the club 
  • But many were left frustrated when booted out and with the website crashing 

Several Arsenal fans were left fuming after a website crash saw several supporters booted out of the queue and unable to purchase tickets.

The Gunners will be allowed 2,000 fans on Thursday for their Europa League fixture against Rapid Vienna, with London being placed in Tier 2 once the second coronavirus lockdown ends on Wednesday.

Several fans woke up bright and early on Saturday morning to try and claim tickets – which were being sold on a ‘first come, first served’ basis – for the match at the Emirates Stadium, which will become the first Premier League ground to welcome back fans for a competitive fixture since March.

Arsenal fans vented their anger at the club after the website crashed when buying tickets

The Gunners will welcome 2,000 fans to the Emirates Stadium against Rapid Vienna 

But some supporters’ initial excitement soon turned to rage after the club’s ticketing system was unable to cope with the demand for tickets. 

One fan on Twitter said: ‘So gutted – I’ve waited 9 months to watch @Arsenal at the Emirates – I get my chance to get tickets and the website crashes so I can’t get in. 

‘Finally get in and all tickets gone,’ followed by a tearful emoji.

Robert Peston, ITV’s political editor, tweeted: ‘Trying to buy @Arsenal tickets this morning was an especially maddening experience. This is a club that specialises in undermining the good will of fans.’

Pierre-Emerick Aubameyang and his team-mates will play in front of a home crowd for the first time since March

But many were left without tickets despite having got to the front of the queue after the crash

Another meanwhile stated: ‘Hey @Arsenal @TicketmasterUK got to the front of the queue for tickets and then the system crashed multiple times and booted me out of the queue…what do I do now?’

Another fan also shared in the disappointment, adding: ‘Very disappointing although entirely predictable that after being promised the chance to buy tickets for next home game the system is unavailable.’

Others however were far more furious in condemning the club and were left raging at what they deemed basic errors by the club. 

One fan tweeted: ‘Hey @Arsenal, absolutely no excuses for the ticketing website to be giving 503 errors. You should sack the ticket provider, this is pretty basic stuff. A waiting queue at least!’

Another was equally as enraged, stating: ‘The Arsenal Box office website is s*** at the best of times. No surprise the website crashed before the tickets even go on sale this morning.’

Others preferred a more sarcastic approach, with one supporter stating: ‘Really enjoyed the experience of trying to get an @Arsenal ticket on their lovely ‘first come first served’ approach’, while another added: ‘Arsenal Box Office. I have missed you. I didn’t even want a ticket I just wanted the Arsenal box office to annoy me again, just for old times sake.’

Some however were fortunate enough to get their hands on tickets, and revelled in attending the first fixture at the club open to fans since the 1-0 victory against West Ham in March.

‘It’s been 9 months, nine very very very long months without going to a live Arsenal game,’ one fan tweeted. ‘Getting a ticket for next week means E V E R Y T H I N G to me.’

Another added: ‘Only bloody got a ticket to Arsenal vs Rapid! Not been so excited to go to a dead rubber for… ever?

One other supporter showed how meaningful a return will be, stating: ‘Looks like I have a ticket to go to the first Arsenal game with fans in over eight months. Bit emotional right now, we’re going home.’

Arsenal plan to run a ballot for tickets going forward, but that was – to the annoyance of some fans – not the case for Thursday’s affair. 

The ‘first come, first served’ priority sale was for Gold and Premium Members who made their Initial Payment and registered for the ballot in September.

A ballot however will determine the 2,000 fans allowed to attend next week’s north London derby at the Tottenham Hotspur Stadium.

Arsenal plan to run a ballot for tickets to watch Mikel Arteta’s side going forward in the future

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